OVERCHARGE ON DATA BILL

Item: MTN South Africa
Rating: 2
Author: abram M

I am now at the point where i just want to cancel my contract with MTN, first of all their contact centre is never available. for three months in a row now i have been completley overchaged on data. During the week my line was disconected and i had data left. Yesterday I was reconnected and suddenly no more data left. How could I have used data at a time where my phone was disconnected. Is it possible and I am just too stupid. How can your contact centre be so busy that I have to hold for an hour and still not have my call answered as it was just ended. I honestly do not feel the need to upgrade any of my 3 accounts if this is the kind of service that I will be getting from MTN

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

05 Aug 2015, 10:00

Hello abram001,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.

Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:*** and REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,

MTN South Africa's reply05 Aug 2015, 10:00

Official

Best regards,

OVERCHARGE ON DATA BILL

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