1 reviews | Active since Jul 2016
OVERCHARGE ON ACCOUNT - No feedback or response after 12 days of report being lodged
<p>I have experience an account that was billed for over R2500 with a Max bill limit of R282.27 shown on their system and after filling a report at MTN store, noone has contacted me and we were charged the amount off our account.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You did not provide us with the phone number or ID number to check your account details so we can provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You did not provide us with the phone number or ID number to check your account details so we can provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
I provided all the neccesary details in your MTN Canal Walk store after 30min of waiting in line and thought that reporting then and their would help resolve it or I would atleast be contacted, Yet, now you want my contact information and/or ID number on a public forum, I think not. You can mail me on **********
I provided all the neccesary details in your MTN Canal Walk store after 30min of waiting in line and thought that reporting then and their would help resolve it or I would atleast be contacted, Yet, now you want my contact information and/or ID number on a public forum, I think not. You can mail me on **********