1 reviews | Active since Oct 2016
OVERCHARGE ON ACCOUNT
<p>Please investigate my account as from February 2016. The charges for data increased every month up to an amount of R2217.33 on my August 2016 account. I have spoken to Ashley at your branch in The Mall @ Reds several times and sent her an e mail on the 14th of october 2016. After several visits the charges could not be explained as my contract stipulates that I get 1 Gigabite date per month after which I am normally informed that I have run out of data and need to buy more. </p> <p>I need a refund for this exptreme amount as I am a pensioner and can not afford this. As a result my municipal account bounced and I had to pay extra penalties because of it.</p> <p>I will really appreciate it if you could explain to me what happened and possibly receive a credit on my account. Urgent feedback is needed. Kind regards, Mrs koopmans</p>
Good afternoon Hendrika
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I am pleased that we have telephonically agreed that the query has since been resolved and you have been given a explanation that was understandable. Your account has since been reduced to R339 for Octobers invoice.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
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Good afternoon Hendrika
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I am pleased that we have telephonically agreed that the query has since been resolved and you have been given a explanation that was understandable. Your account has since been reduced to R339 for Octobers invoice.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
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