NL
Nawaal L
1 reviews | Active since Jun 2010
11 Apr 2016, 09:40
Overcharge of R293.00
I upgraded my contract and took out contract of R149.00. I recieved invoice and statement of R149.00 but clearly paperwork has not been sent by MTN to my bank to lessen amount of debit order. MTN are now ignoring my email request to credit the amount of R293 which has been debited as an overcharge. Clint clearly never did the proper paperwork and now they do not respond to my email request.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Apr 2016, 20:27Hello Lawnn01,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation, kindly note that we debiting your account one month behind meaning the amount march gets deducted in april and we have attached the open item report for your perusal and emailed it to ***
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation, kindly note that we debiting your account one month behind meaning the amount march gets deducted in april and we have attached the open item report for your perusal and emailed it to ***
warm regards
mike
REQ:***
MTN South Africa's reply11 Apr 2016, 20:27
Official
Hello Lawnn01,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation, kindly note that we debiting your account one month behind meaning the amount march gets deducted in april and we have attached the open item report for your perusal and emailed it to ***
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation, kindly note that we debiting your account one month behind meaning the amount march gets deducted in april and we have attached the open item report for your perusal and emailed it to ***
warm regards
mike
REQ:***