1 reviews | Active since Mar 2016
Overcharge Each Month
I am VERY disappointed in how MTN is doing business. I have been a client with them from Nov2014 and have been overcharged on my contract from month one. I am being charged for bundles that is supposed to be included in my contract. Every second month I need to visit a store and after waiting an hour or more ask for my money back. They reverse the issue and then next month the same thing happens!!!!!<br> I've talked to customer service several times, but most of the people there are so *********** that one month my banking details was changed when I explained what is going on. i have have asked to cancel my contract but they said that I will need to pay the cancellation fees!!! But this is not my fault at all. And they are breaching the contract. For such a huge company I would have expected more.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the billing management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the billing management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
