Overcharge customers, impossible to contact
<p>I have fibre with MTN in Lonehill. They have overcharged me for the last month. I have sent an email to customer care, no response. I have phoned several times, without any conclusion spending half an hour at a time on the phone. I requested a callback once the issue had been solved - no response. </p> <p> </p> <p>This leaves me with no option no but to leave MTN. I have found a better ISP. Goodbye. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Good morning Mike,
I trust this will be resolved speedily.
MTN has my details on file.
Thank you
Good morning Mike,
I trust this will be resolved speedily.
MTN has my details on file.
Thank you
My account number is A ********** . The account is in my wife's name, Mrs K Moodley.
My account number is A ********** . The account is in my wife's name, Mrs K Moodley.
Good morning. It has already been 2 weeks since MTN "responded" to this complaint. During that time:
1. Zero phone calls from them.
2. Zero emails from them.
3. Basically - zero contact.
4. I tried calling them once again - same old ******* - give me a reference number and do nothing.
When will you get your act together?
1 star.
Good morning. It has already been 2 weeks since MTN "responded" to this complaint. During that time:
1. Zero phone calls from them.
2. Zero emails from them.
3. Basically - zero contact.
4. I tried calling them once again - same old ******* - give me a reference number and do nothing.
When will you get your act together?
1 star.