RK
Russel K
1 reviews | Active since Sept 2015
09 Sept 2015, 15:32
Overcharge bill
On 14may 2015 I received a bill from mtn saying I owe them about R800. I followed it up, and understood that the result of the high bill was the usage of the data card. As I spoke to them on same day, I took out the data card and never used it up till today. On 19 June 2015 they withdraw R1880 out of my account. I send an emailed of complaint. I requested that they must send me itemised bill from 14 May up till 14 June 2015, because I know that I never used the card. They responded that I must do it myself on the self-help services. After a lot of up and downs, they took there time to respond and don't send me the itemised bill, but only a mail on. 5 September 2015, saying that there accounts department say that the bill is correct. I am very unhappy with the service I got from Mtn.They can not give me any proof of usage from 14 May till 14 June 2015 they
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MTN South Africa's replyOfficial
17 Sept 2015, 10:31Hello rasman.kinnear@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the amount of R 1884.45 debited was the total balance for the invoice dated 2015-05-20, which includes all usage from 2015-04-21 to 2015-05-20. The system shows that the data line was used within this period and you were last billed on 2015-05-13. A request has been logged for the URL reports to be emailed, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the amount of R 1884.45 debited was the total balance for the invoice dated 2015-05-20, which includes all usage from 2015-04-21 to 2015-05-20. The system shows that the data line was used within this period and you were last billed on 2015-05-13. A request has been logged for the URL reports to be emailed, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply17 Sept 2015, 10:31
Official
Hello rasman.kinnear@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the amount of R 1884.45 debited was the total balance for the invoice dated 2015-05-20, which includes all usage from 2015-04-21 to 2015-05-20. The system shows that the data line was used within this period and you were last billed on 2015-05-13. A request has been logged for the URL reports to be emailed, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the amount of R 1884.45 debited was the total balance for the invoice dated 2015-05-20, which includes all usage from 2015-04-21 to 2015-05-20. The system shows that the data line was used within this period and you were last billed on 2015-05-13. A request has been logged for the URL reports to be emailed, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,