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ronald N
1 reviews | Active since Apr 2015
27 May 2015, 11:20
Overcharge and hang up on call centre
Would Like someone at MTN to please give me a call. I am not complaining about the tariff increase. It involves one of my 3 cell contracts that i have been overcharged for 5 months concurrently. I have the signed Document that shows my monthly charge. I am on top up so it is not like I can exceed my airtime limit as you do a normal recharge when your airtime is finished . Please attend to this matter or i will be taking my contracts elsewhere. <br>
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MTN South Africa's replyOfficial
07 Jun 2015, 10:51Hello seph21,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply07 Jun 2015, 10:51
Official
Hello seph21,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***