OVERCHARGE AND FALSE ADVERTISING

I went to upgrade my one contract with MTN @ East Rand Mall on Saturday 2016/04/16. Migrated my contract package to MTN MyChoice100 @ R419.00 pm over 24 months. <br> <br> Michelle Pelser did the paperwork and upgrade, also assisted me with a simswop to the new LTE simcard.<br> <br> After couple of hours I switched on my new phone, to find upgrade successful sms's from MTN. Upon checking balance through the *141# option there was 1gb data also reflecting with my 100 minutes. <br> <br> Yesterday 2016/04/18 I checked online and got the shocker that my unbilled invoice is at R1100.18. Upon investigation, MTN CHARGED ME R322.10 EXC VAT FOR 1 GB DATA! (ON A TOPUP CONTRACT) This afternoon 04/19 sms came through that my \free\" 1gb data was depleted - which THEY CHARGED me for!!!!!! Yesterday I sent email to Michelle as well as today, no reply, their phones not working even.<br> <br> As advertised \"30gb free with every upgrade with LTE handset\" - Michelle said it will reflect 04/18, NONE IS REFLECTING!!!! FALSE ADVERTISING!!<br> <br> Plus my Contract for R419 pm, I MUST PAY ADDITIONAL FEES EXTRA for stuff I did not ask totalling up the monthly fee to R563.00pm!!! <br> <br> I will take this up with the CPA!! UNACCEPTABLE SERVICE!!"