FS
Francois S
1 reviews | Active since Nov 2017
20 Nov 2017, 17:19
Overcharge
Account A ********** . My contract with them is R377.00 / month, now without my (sms or data or minutes) depleted they charge me R120.99. I want to know what is that extra amount for.
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MTN South Africa's replyOfficial
20 Nov 2017, 23:10Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
kindly be advised that we have evaluated your account and picked up that the invoice dated the 13/10/2017 it was finalised with an amount of R260.00 due to data and sms bundle for the number ***.
The current invoice dated the 13/11/2017 it was finalised with an amount of R 377.01 because bundles have been removed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply20 Nov 2017, 23:10
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
kindly be advised that we have evaluated your account and picked up that the invoice dated the 13/10/2017 it was finalised with an amount of R260.00 due to data and sms bundle for the number ***.
The current invoice dated the 13/11/2017 it was finalised with an amount of R 377.01 because bundles have been removed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,