1 reviews | Active since Aug 2015
Overcharge
Hi,<br> <br> I have escalated my query with you guys on the 25th of Sep and to date i haven't got any feedback as yet, i had two contract with you guys that which one was requested to be moved to prepaid since it had matured, but that was not done and i got billed for it. <br> my second contract on application was declared and confirmed to be a top up package by choice. all of a sudden i find extra charges on my account, including the me to u transfers that are very huge.<br> <br> i chose a top up package because i wanted to manage my account and be able to to up when ever i needed to, now i get a 1500 bill which i need to pay when i signed a 399 package. can someone resolve this please because i reversed the debit order.<br> <br>
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the number was cancelled and the passed on the 21-09-2015, with regards to the second contract there's been a ME2U transfer to the number that ends with 4923 and that is the number that was on contract and migrated to pre-paid. We have set up a limit for you in order to not exceed your monthly provisioning.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the number was cancelled and the passed on the 21-09-2015, with regards to the second contract there's been a ME2U transfer to the number that ends with 4923 and that is the number that was on contract and migrated to pre-paid. We have set up a limit for you in order to not exceed your monthly provisioning.
Best regards
Mantoa
REQ:***