MAR
Mr. AP Rorke
1 reviews | Active since Jul 2012
03 Aug 2015, 12:23
Overcharge
Hi there,<br> I have been very patient with MTN as I understand the strike-related difficulties you have been having. My response from customer service email has been non-existent. I had to find my credit controller's direct number, but she is not answering.<br> My average bill from December 2014 to April 2015 was R700. Subsequently, this is what my bill looks like:<br> May R5227<br> June R4226<br> July R5616<br> August R5227.<br> The only answer I've managed to get from your helpline is that my data usage is high. This is unacceptable, and I can't keep on paying for your incorrect billing. Please advise how I am to proceed.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
19 Aug 2015, 14:04Hello Mr. AP Rorke,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records an itemized bill was sent through for the data usage.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records an itemized bill was sent through for the data usage.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply19 Aug 2015, 14:04
Official
Hello Mr. AP Rorke,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records an itemized bill was sent through for the data usage.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records an itemized bill was sent through for the data usage.
Best regards
Mantoa
REQ:***
Best regards,
