MAR
Mr. AP Rorke

1 reviews | Active since Jul 2012

03 Aug 2015, 12:23

Overcharge

Hi there,<br> I have been very patient with MTN as I understand the strike-related difficulties you have been having. My response from customer service email has been non-existent. I had to find my credit controller's direct number, but she is not answering.<br> My average bill from December 2014 to April 2015 was R700. Subsequently, this is what my bill looks like:<br> May R5227<br> June R4226<br> July R5616<br> August R5227.<br> The only answer I've managed to get from your helpline is that my data usage is high. This is unacceptable, and I can't keep on paying for your incorrect billing. Please advise how I am to proceed.

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Aug 2015, 14:04
Official
Hello Mr. AP Rorke,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records an itemized bill was sent through for the data usage.

Best regards
Mantoa
REQ:***

Best regards,