CF
Chris F
1 reviews | Active since Jul 2011
24 Jul 2015, 11:07
OVERCHARGE
Unfortunately due to the complete lack of service from MTN I have no other choice but to shame you publically. At the beginning of this month I contacted the call center about billing issues, and was given a reference number as well as told that this issue will be looked at and someone will get back to me. During the course of the month I have called a few times to follow up as no one is getting back to me. The whole issue is that MTN are charging me for data that I have never used. And now that its almost month end again, MTN have the cheek to send me the new bill. Never mind that the old bill hasn't even been looked at yet. Pathetic for such a big company.
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MTN South Africa's replyOfficial
04 Aug 2015, 11:29Hello chrisf21,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the query is still pending with our billing department. Please be advised that I have logged another query requesting for the data charges to be validated for the latest invoice, REQ:***.
Our system shows that you also have content services (wasp subscription) on your number. To cancel the service, please dial *141*5#ok and select the option for Content Services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the query is still pending with our billing department. Please be advised that I have logged another query requesting for the data charges to be validated for the latest invoice, REQ:***.
Our system shows that you also have content services (wasp subscription) on your number. To cancel the service, please dial *141*5#ok and select the option for Content Services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply04 Aug 2015, 11:29
Official
Hello chrisf21,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the query is still pending with our billing department. Please be advised that I have logged another query requesting for the data charges to be validated for the latest invoice, REQ:***.
Our system shows that you also have content services (wasp subscription) on your number. To cancel the service, please dial *141*5#ok and select the option for Content Services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the query is still pending with our billing department. Please be advised that I have logged another query requesting for the data charges to be validated for the latest invoice, REQ:***.
Our system shows that you also have content services (wasp subscription) on your number. To cancel the service, please dial *141*5#ok and select the option for Content Services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,