MG
Marike G
1 reviews | Active since Jul 2015
03 Jul 2015, 10:39
Overcharge
First bill after upgrade exceeded normal charges by R1600. Reported and blamed on data usage of a data contract.Stopped using data device only to receive same bill the next month.<br> Reported again to local branch- suspended the contract.now 3rd month same bill again for account not in use...
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Replies (1)
MTN South Africa's replyOfficial
04 Jul 2015, 15:30Hello Marike.G,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note that we have escalated your query to our Billing department for urgent attention, please allow between 3-5 days for the investigation. Your reference number for this is REQ:***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note that we have escalated your query to our Billing department for urgent attention, please allow between 3-5 days for the investigation. Your reference number for this is REQ:***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
MTN South Africa's reply04 Jul 2015, 15:30
Official
Hello Marike.G,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note that we have escalated your query to our Billing department for urgent attention, please allow between 3-5 days for the investigation. Your reference number for this is REQ:***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note that we have escalated your query to our Billing department for urgent attention, please allow between 3-5 days for the investigation. Your reference number for this is REQ:***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,