CD
Cedric D
1 reviews | Active since Jun 2015
23 Jun 2015, 13:29
Overcharge
I had an anytime 100 contract with Nashua Mobile where i paid R199 per month and as soon as the contract was moved to Mtn, I was charged extra, now I am being billed for R269 since December 2014, I have tried ever since to sort this out and Shadrack from Nashua Mobile even admitted that it was a mistake on Nashua Mobile's side. I have been to Mtn Westgate Mall in Mitchell's Plain 2 months ago and have not received any correspondence from them. This is bad service and I want my money back that was unnecessary charged to my account and you can be sure that I will take my business to Vodacom in future.
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Replies (1)
MTN South Africa's replyOfficial
26 Jun 2015, 10:10Hello Ceds26,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
As per our conversation, your package has been corrected and credited accordingly.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
As per our conversation, your package has been corrected and credited accordingly.
Regards,
Lawrence
REQ: ***
MTN South Africa's reply26 Jun 2015, 10:10
Official
Hello Ceds26,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
As per our conversation, your package has been corrected and credited accordingly.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
As per our conversation, your package has been corrected and credited accordingly.
Regards,
Lawrence
REQ: ***