IB
Ivan B
1 reviews | Active since Nov 2014
13 Aug 2015, 17:08
Overchareg and no response to query
In May i was charged R16000 for data for 1 day. I was out of the country for that period and the data deos not have roaming.<br> <br> i have been querying this since then as my line was suspended.<br> <br> I have numerous reference numbers and have called emailed and smsed.<br> <br> all i get are emails back forth with customer care asking for account details then id then tel number.<br> <br> no response to the query.<br> <br> frikkin help or i change mobile providers
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Replies (1)
MTN South Africa's replyOfficial
03 Sept 2015, 14:39Hello Ivanblumenfeld,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the notes on your account it shows that you have been assisted and a payments has been made. Your line is currently open for making calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the notes on your account it shows that you have been assisted and a payments has been made. Your line is currently open for making calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply03 Sept 2015, 14:39
Official
Hello Ivanblumenfeld,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the notes on your account it shows that you have been assisted and a payments has been made. Your line is currently open for making calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the notes on your account it shows that you have been assisted and a payments has been made. Your line is currently open for making calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***