ZG
Zanchia G
1 reviews | Active since Dec 2015
01 Dec 2015, 13:44
Overbilling on a standard data contract
I have had a DATA contract with M TN for more than 3 years. My contract consists of a uncapped account, 3G on a high speed and there after at a lower speed. After having trouble to re instate my original contract after declining an upgrade at a standard data and lower instalment, I have now noticed that MTN has deducted a double payment of my account this month. I have a standard amount going off each month and does not understand this over billing. Furthermore I checked my statements for the last 3 months and it seems that there are amounts on there that I do not know what for, but the previous deductions was the standard premium. The lady at the call centre today could not assist me as the payment does not reflect on their side so she can view the query. The debit order was declined as I only had funds available to cover the normal instalment of R314.00. My data package number is ***
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MTN South Africa's replyOfficial
02 Dec 2015, 17:10Hello Z Gelderblom,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You were billed during the period that your line was upgraded to an open line, that upgrade has been cancelled on 2015-10-21 and your number has been returned to your old package. We have requested the data charges of R306.55 (incl. vat) on invoice date 2015/10/26 to be credited to your account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You were billed during the period that your line was upgraded to an open line, that upgrade has been cancelled on 2015-10-21 and your number has been returned to your old package. We have requested the data charges of R306.55 (incl. vat) on invoice date 2015/10/26 to be credited to your account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply02 Dec 2015, 17:10
Official
Hello Z Gelderblom,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You were billed during the period that your line was upgraded to an open line, that upgrade has been cancelled on 2015-10-21 and your number has been returned to your old package. We have requested the data charges of R306.55 (incl. vat) on invoice date 2015/10/26 to be credited to your account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You were billed during the period that your line was upgraded to an open line, that upgrade has been cancelled on 2015-10-21 and your number has been returned to your old package. We have requested the data charges of R306.55 (incl. vat) on invoice date 2015/10/26 to be credited to your account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,