1 reviews | Active since Nov 2015
overbilling my account without an agreement twice
Good day my name is Phumzile. I have taken a contract with MTN in 2014 July and have been experiencing problems. They have been over billing me we agreed on a fixed monthly payment of R479 for 24 months but I am getting bills of over R600 and yesterday they have deducted an amount of R729.00 and I called to find out what was the problem they are telling me that I have opted for R250 data usage which I do not know. I am very angry because I buy my own data the moment the 300 MB is finished and I always get messages that the data has depleted which means I need to top up. MTN is not a good company to work with I really miss being with cell I want them to refund every cent of the extra amount deducted on my account since I took the contract with them in 2014 around October November the same incident happened it's like they are robbing me my money.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we looked at the invoices for past 9 months, the monthly bills have been the agreed amount of R479. Please note we have sent through a request to the billing department to investigate the invoice dated 2016-03-13 as it came to a monthly of R 729.00 due to packet switch data charges. We have requested the billing department to validate the charges and send you a full URL report ref # REQ:***. Please be advised that the turnaround time is 2/3 working days.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we looked at the invoices for past 9 months, the monthly bills have been the agreed amount of R479. Please note we have sent through a request to the billing department to investigate the invoice dated 2016-03-13 as it came to a monthly of R 729.00 due to packet switch data charges. We have requested the billing department to validate the charges and send you a full URL report ref # REQ:***. Please be advised that the turnaround time is 2/3 working days.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***