sR
sandra R
1 reviews | Active since Sept 2009
01 Feb 2016, 07:11
OVERBILLING CONTINUES
This is the report i wrote in December. \I renewed my contract with MTN in September 2015. Since then, I have been billed incorrectly every month. When calling the call centre, they cannot assist me as the renewal was done telephonically. Does this mean the sales consultant can load any amount they want and the customer just has to pay?<br> I have e-mailed both the MTN customer care department and the sales person who upgraded my contract on numerous occasions. All I receive is an automated reply that somebody will be in contact with me.<br> I am posting this so that somebody can assist me! Please stop taking money that does not belong to you and bill me correctly!!!!!!\"<br> <br> I received a phone call ensuring this would be fixed. It has still not been fixed and customer services refuses to assist me. I have been advised that the data bundle from my previous contract was never cancelled so i'm paying for something i'm not receiving. But nobody can sort this out for me. Customer services tells me to go to a walk in store and the stores tell me to call customer services. And in the meantime i am out of pocket and paying for something i never signed up for."
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Feb 2016, 17:02Hello sandrava,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note that we ensured that the data bundle its been removed from the account and logged the query with the billing department for the credit to be passed invoice dated 01/01/2016 and i have sent you open item report to ***.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note that we ensured that the data bundle its been removed from the account and logged the query with the billing department for the credit to be passed invoice dated 01/01/2016 and i have sent you open item report to ***.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply01 Feb 2016, 17:02
Official
Hello sandrava,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note that we ensured that the data bundle its been removed from the account and logged the query with the billing department for the credit to be passed invoice dated 01/01/2016 and i have sent you open item report to ***.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note that we ensured that the data bundle its been removed from the account and logged the query with the billing department for the credit to be passed invoice dated 01/01/2016 and i have sent you open item report to ***.
warm regards
mike
REQ:***
Best regards,