1 reviews | Active since Jul 2016
OVERBILLING AND THE MOST HORRIBLE SERVICE
<p>I have been very happy and quite satisfied with MTN until March this year when i discovered that my contract amount was increased. I have established that they are now billing me for a handset that i 'had not' been billed for the first 6 months of the contact. ( or so they say) ... So someone just conveniently did not bill me and the only 6 month later they 'discovered' their mistake and just adds the cost to my contract WITHOUT ANY COMMUNICATION WITH ME.</p> <p> I have been calling for the past month in attempt to have the matter resolved and I have been given the run around eversince. HAVING TO EXPLAIN IT ALL OVER AGAIN TO EVERYTIME I CALL DESPITE IT BEING 'LOGGED ON THE SYSTEM' WHILE WAITING ON THE LINE WHILE THEY TRY AND FIND WHY MY INSTALLMENTS INCREASED .OFTEN KEEPING ON THE LINE FOR MORE THAN 20 MINS PER TIME. I got too many ref no's and yet nothing gets done.</p> <p>The lastest is that one of the agents would investigate and get back to me this past Monday .... well its WENDESDAY and no communication from MTN.</p> <p>Clearly there is no good will in resolving this anytime soon and this the way they intend to treat paying customers</p> <p>DEFINITELY CANCELING BOTH MY CONTACTS AND MOVING TO ANOTHER SERVICE PROVIDER.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have signed a new additional line contract with MTN Direct on the 15-8-2015 for cell ********** 07, Samsung Galaxy S6 with sim number ********** 3339. This was done via the MTN Direct online channel as per the contract signed and the documents received from RTT after signature for the contract.
The contract subscription fee monthly is R549.00 + insurance service that will be extra billed to the account. From October 2015 the system did not billed the account for the promo fee( this is for the device price) the account has not been billed from October 2015 until February 2016 for this service, the system only pick this up in from March 2016 for the promo fee charge as per your contract subscription signed with MTN Direct. MTN did not bill the account for the arrears promo fee.
We do apologize for no communication regarding this charges, however the charges from March is correct.
Kind Regards,
Alice van der Merwe
REQ: **********
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have signed a new additional line contract with MTN Direct on the 15-8-2015 for cell ********** 07, Samsung Galaxy S6 with sim number ********** 3339. This was done via the MTN Direct online channel as per the contract signed and the documents received from RTT after signature for the contract.
The contract subscription fee monthly is R549.00 + insurance service that will be extra billed to the account. From October 2015 the system did not billed the account for the promo fee( this is for the device price) the account has not been billed from October 2015 until February 2016 for this service, the system only pick this up in from March 2016 for the promo fee charge as per your contract subscription signed with MTN Direct. MTN did not bill the account for the arrears promo fee.
We do apologize for no communication regarding this charges, however the charges from March is correct.
Kind Regards,
Alice van der Merwe
REQ: **********