FG
Fransiena G
1 reviews | Active since Sept 2013
29 Feb 2016, 11:19
Overbilling
Good morning Zukiswa<br> I was over billed from February-September 2015. I signed for a FIXED BILL account and it has been like that until February when the over billing started. I NEVER ASKED for extra data. <br> Please re-reimburse because this was a mistake on the side of MTN.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Mar 2016, 09:21Hello FransieG,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the billing from February to June is valid the usage limit has only been set up 26-6-2015. From our side we can only credit the account from July Deb 2016 for the data charges in total of R7.05.
Please visit the store where you have signed for the upgrade for any credits due for the previous months billing charges. ( MTN Jacaranda Center 21).
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the billing from February to June is valid the usage limit has only been set up 26-6-2015. From our side we can only credit the account from July Deb 2016 for the data charges in total of R7.05.
Please visit the store where you have signed for the upgrade for any credits due for the previous months billing charges. ( MTN Jacaranda Center 21).
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply01 Mar 2016, 09:21
Official
Hello FransieG,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the billing from February to June is valid the usage limit has only been set up 26-6-2015. From our side we can only credit the account from July Deb 2016 for the data charges in total of R7.05.
Please visit the store where you have signed for the upgrade for any credits due for the previous months billing charges. ( MTN Jacaranda Center 21).
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the billing from February to June is valid the usage limit has only been set up 26-6-2015. From our side we can only credit the account from July Deb 2016 for the data charges in total of R7.05.
Please visit the store where you have signed for the upgrade for any credits due for the previous months billing charges. ( MTN Jacaranda Center 21).
Kind Regards,
Alice van der Merwe
***
Best regards,