1 reviews | Active since Apr 2012
overbilling
Upgraded my contract a few months ago and chose a package for R349.00. First bill I got was for more but I let it slide as I knew there would be extra charges on the first bill because of upgrade. 2nd Bill was for R415.00 and I queried it with Customer care per email. Got response that they bill in arrears which is not answering my query because whether in arrears or in advance the amount should still be R349.00 and not R415.50, and there were no extra charges incurred. In the meanwhile I have now received email with my next bill and it will again be R415.50. I have been with MTN for many years and normally have no problems, but now they seem to not care anymore about the \little man on the street". I don't see why I must pay more than what we agreed upon. Please advise any other avenue I can take to get this resolved. Customer care reference is: #***7"""
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
On invoice E*** the upgrade fee has been added.(July).
On the account we do pick up that you received the 200 SMS bundle with the package and this is discounted. We do pick up another 300 SMS bundle has been loaded and not part of the package. We have removed the 300 SMS bundle.
The account will be credited for this charges from July to September month R134.97.
Please allow +-10 working days for the request to be finalized.
Itemized billing is an additional service and will be charged to the account.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
On invoice E*** the upgrade fee has been added.(July).
On the account we do pick up that you received the 200 SMS bundle with the package and this is discounted. We do pick up another 300 SMS bundle has been loaded and not part of the package. We have removed the 300 SMS bundle.
The account will be credited for this charges from July to September month R134.97.
Please allow +-10 working days for the request to be finalized.
Itemized billing is an additional service and will be charged to the account.
Kind Regards,
Alice van der Merwe
***
Best regards,