ES
Elenia S
1 reviews | Active since Mar 2010
29 Sept 2015, 09:20
Overbilling
I have already logged a complaint with MTN about being overcharged for data which I didn't even receive. Can someone contact me and advise why I paid extra for something I never received and I have not been reimbursed up to now and now they are threatening to suspend my line as I apparently owe them R194.00 which I'm sure can be covered from the extra payments I've been making to them for something I never received. I'm really fed up with MTN and I can't wait to terminate my contract with them and maybe go to competitors, as I have 2 cell phone contracts with Cell C but I don't have the problems with them as I do with MTN. If you can just explain why I was charged extra for nothing, as it's only now in September that I have received extra data but other months I received nothing extra.
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Replies (1)
MTN South Africa's replyOfficial
29 Sept 2015, 13:56Hello mat817,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit has been on your account and it will reflect on your next billing cycle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit has been on your account and it will reflect on your next billing cycle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply29 Sept 2015, 13:56
Official
Hello mat817,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit has been on your account and it will reflect on your next billing cycle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit has been on your account and it will reflect on your next billing cycle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,