bM
bongani M
1 reviews | Active since Sept 2015
25 Sept 2015, 09:45
overbilling
I got a problem with MTN and so does everyone else,it was early October 2014 when I signed up for two Nokia 630 phones for me and my wife,and since then my life has been a living hell,they (mtn)are supposed to deduct on the 15th of every month,and they doing so <br> ,and should they miss their monthly payment ,the arrears are now twice the agreed amount,I think I'm being skinned alive and at some point I was considering to write a letter to the minister of communications to step in since we loyal South Africans are not treated fair by the most trusted mobile service provider.
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MTN South Africa's replyOfficial
25 Sept 2015, 18:45Hello bongz29,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
However should debit bounce back there is a charge for the returned debit R11.40 following month the system arranges for double debit so that the account can be uptodate.
warm regards
mike
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
However should debit bounce back there is a charge for the returned debit R11.40 following month the system arranges for double debit so that the account can be uptodate.
warm regards
mike
Best regards,
MTN South Africa's reply25 Sept 2015, 18:45
Official
Hello bongz29,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
However should debit bounce back there is a charge for the returned debit R11.40 following month the system arranges for double debit so that the account can be uptodate.
warm regards
mike
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
However should debit bounce back there is a charge for the returned debit R11.40 following month the system arranges for double debit so that the account can be uptodate.
warm regards
mike
Best regards,