1 reviews | Active since Feb 2016
Overbilling
I'm not satisfied with Mtn They're charging me extra on my monthly bill for what I don't know I don't have subscriptions and my limit has always been on Zero rands. Please rectify this as I won't pay more or give me early contract cancellation
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up on the November invoice you have paid insurance for R243.50.
Invoice month December and January you have been billed subscription for 2 insurance R243.50 + R159.60.
The insurance on the un-billed invoice is charged only for 1 subscription. Usage limit is on R0.00.
Please email Pinnacle insurance to assist you, they need to credit you for the double charge for insurance on the 2 invoices.
Contact details *** .
The email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up on the November invoice you have paid insurance for R243.50.
Invoice month December and January you have been billed subscription for 2 insurance R243.50 + R159.60.
The insurance on the un-billed invoice is charged only for 1 subscription. Usage limit is on R0.00.
Please email Pinnacle insurance to assist you, they need to credit you for the double charge for insurance on the 2 invoices.
Contact details *** .
The email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,