1 reviews | Active since Feb 2014
Overbilled on account
MTN has over billed me in the past two months:<br> <br> I have a contract A***, and have capped data, which I confirmed that it would not continue to run after reaching limit.<br> I reported the matter on 1st Feb, after R 1608.10 was deducted from my account. A consultant confirmed that I had chosen the capped data plan, and thus MTN was going to pay back the money -*** - A***. No response ever since. <br> I emailed today, after R 3 128.26 was deducted from my account, and got a rude response that I must adjust my limit. That was done already when I opened the account. Ref: [#***8] from one Nkululeko Khumalo.<br> <br> I want my money paid back, and a compensation for inconvenience on my account.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that query (REQ:***) logged on the 2016/02/01 @ 14:10:38 was investigated, please be advised that the usage limit was set on the 20-01-2016 prior to the date no usage limit was set.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that query (REQ:***) logged on the 2016/02/01 @ 14:10:38 was investigated, please be advised that the usage limit was set on the 20-01-2016 prior to the date no usage limit was set.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Best regards,