1 reviews | Active since May 2015
Overbilled. No statements recieved
MTN !!! I phoned the automated service requesting the balance I owe them. The sms stated that the unbilles amount is R793.55 all is good and well until last night they deducted R1983.71. I have a basic two very basic contracts the one is R219 and the other was said to be around R520 so the R793.55 seemed to be correct. This morning I phone the call centre (accounts dep) but no they are striking \the call centres have been closed) where else can I name and shame this unacceptable service. I work from 06:00 to 20:00 so I cant always go in to a mtn shop. The next time I do go into a shop it will be at a cell c shop so they can take over all my contracts. This issue needs to be resolved. And there is nobody I can talk to. I will reverse my funds back into my account and carry on to complain about this service until they fix this issue. "
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
On checking on your account, the amount of R1983.71 is for both your lines. On the 073 line there is added data usage over and above the allocation, this has led to the account being higher than normal. Do ensure that you set the correct usage limits on your line by using the *141*5# option.
In regards to the statements, do log into our self-help option to retrieve statements at, https://goo.gl/99AlwM, also I pick up that your email address is not updated to receive statements via there, do let us know if can do this for you.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
On checking on your account, the amount of R1983.71 is for both your lines. On the 073 line there is added data usage over and above the allocation, this has led to the account being higher than normal. Do ensure that you set the correct usage limits on your line by using the *141*5# option.
In regards to the statements, do log into our self-help option to retrieve statements at, https://goo.gl/99AlwM, also I pick up that your email address is not updated to receive statements via there, do let us know if can do this for you.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***