GL
Gert L
1 reviews | Active since Jan 2016
13 Jan 2016, 12:12
Overbilled for 8 months
I have been overbilled ever since July last year. Every month i get billed for 1 gig of data which i don't receive and don't want on my contract. When i send a mail there is no response. When i phone them they ask me to send a mail, or simply send a mail for me. <br> This is unacceptable and needs to be fixed. How hard is to fix this. <br> MTN needs to keep there customers in SA happy seeing as everything is going pear shaped in Africa. <br> Be better guys.
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MTN South Africa's replyOfficial
14 Jan 2016, 16:21Hello gertlaubscher,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and we see that there has been a charge for a 1GB data bundle on your account. We have now logged an internal request firstly with our back office to get the data bundle charge removed and once that is done will request our Billing Department to credit the account accordingly.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and we see that there has been a charge for a 1GB data bundle on your account. We have now logged an internal request firstly with our back office to get the data bundle charge removed and once that is done will request our Billing Department to credit the account accordingly.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply14 Jan 2016, 16:21
Official
Hello gertlaubscher,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and we see that there has been a charge for a 1GB data bundle on your account. We have now logged an internal request firstly with our back office to get the data bundle charge removed and once that is done will request our Billing Department to credit the account accordingly.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and we see that there has been a charge for a 1GB data bundle on your account. We have now logged an internal request firstly with our back office to get the data bundle charge removed and once that is done will request our Billing Department to credit the account accordingly.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,