1 reviews | Active since Jul 2015
Overbilled even with a limit!!!
I am extremely frustrated with MTN!!!! Since February this year I have received exorbitant bills (nothing less than R 1500) for one of the numbers linked to my account. There is limit on this number that was put in place in November last year however mtn seems to ignore this!!!! I have logged a complaint and have tried on several occasions to follow up with no success! When I eventually managed to get hold of a consultant who barely understood, I was told he would escalate my claim and I would receive a response within 24 hours, that was 2 weeks ago!!!! I have since tried to contact them and am unable to. Just this morning I was put on hold for over an hour before my call was automatically cut off. This is extremely distressing as I am unable to pay my other accounts and am now in a very dire financial position!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you were credited with R8226.83 on the 25th of June 2015.
Your invoice dated 2015-06-20 amounted to R3444.09 for both lines, which has been deducted from your credit which will result in us not debiting your account at the end of July.You currently have a credit balance of R4,782.74 on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you were credited with R8226.83 on the 25th of June 2015.
Your invoice dated 2015-06-20 amounted to R3444.09 for both lines, which has been deducted from your credit which will result in us not debiting your account at the end of July.You currently have a credit balance of R4,782.74 on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,