GL
Gert L

1 reviews | Active since Jun 2015

07 Sept 2015, 09:22

Overbilled 4 months in a row

Hi there, <br> I am a very disgruntled customer. I have been over billed for 4 months in a row now. <br> <br> Since June I have been billed for a 1Gig data bundle (Which I don't even receive) and HW fees for my phone from my previous contract. <br> This is unacceptable!<br> I need the 1 gig data bundle to be removed immediately from my invoice and future invoices as well as the HW fees. <br> Plus repayment for the last 4 months of overpaying. <br> If I paid you R300 short every month you would cut my contract. But now that I'm overpaying, nobody seems to be able to help me. <br> Please attend to this urgently. <br> <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Sept 2015, 14:14
Official
Hello GJ Laubscher,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please note we have logged a billing query on your behalf regarding this matter.


We would like to assure you that we are actively working to improve our service levels.

Regards
Thabang
REQ:***