RJ
Rensche J
1 reviews | Active since Oct 2012
05 May 2015, 10:26
Overbilled
Dear MTN, <br> It is with much disgust that I have to write this complaint. I told myself, when my previous contract is over, I will not go back to you, but NOOOOOO.... I just had to have the new contract. So here is my dilemma. I upgraded two months ago, and now I see on my billing statement, that you -MTN- have decided to overbill me by R120 each month, since my new contract started. How is that?? In any case, I have tried to call the 808 number from my phone, to no avail. You are always overloaded with calls, and when I press the 0 button to be transferred to an operator, you cut me off. I have tried the shops, but they too can't help me. What is going on MTN???? Why do you overbill me? And why do you not answer your calls???<br> Please help.<br> Regards,<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 10:15Hello RenscheJacobs,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that your invoice dated 26th March includes the upgrade fee of R92.10 and that this is a once off charge. The normal subscription fee for the package you have chosen is R118.42; you are also then charged a promo fee of R56.14 and itemised billing fee of R18.86 - together this makes R193.42; extra charges will include any calls and data used beyond the monthly allocation, as well as VAT tax.
We trust this helps with understanding the charges on the invoice.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that your invoice dated 26th March includes the upgrade fee of R92.10 and that this is a once off charge. The normal subscription fee for the package you have chosen is R118.42; you are also then charged a promo fee of R56.14 and itemised billing fee of R18.86 - together this makes R193.42; extra charges will include any calls and data used beyond the monthly allocation, as well as VAT tax.
We trust this helps with understanding the charges on the invoice.
Regards
Mary
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 10:15
Official
Hello RenscheJacobs,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that your invoice dated 26th March includes the upgrade fee of R92.10 and that this is a once off charge. The normal subscription fee for the package you have chosen is R118.42; you are also then charged a promo fee of R56.14 and itemised billing fee of R18.86 - together this makes R193.42; extra charges will include any calls and data used beyond the monthly allocation, as well as VAT tax.
We trust this helps with understanding the charges on the invoice.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that your invoice dated 26th March includes the upgrade fee of R92.10 and that this is a once off charge. The normal subscription fee for the package you have chosen is R118.42; you are also then charged a promo fee of R56.14 and itemised billing fee of R18.86 - together this makes R193.42; extra charges will include any calls and data used beyond the monthly allocation, as well as VAT tax.
We trust this helps with understanding the charges on the invoice.
Regards
Mary
REQ:***
Best regards,