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Michelle M

1 reviews | Active since Feb 2018

13 Feb 2018, 18:10

Overbilled

I took up a contract with MTN on the 13/11/2016. The deal was for R249 and that got me a Huawei P9lite, 50 anytime minutes, 100mb data and 100sms. The first debit order included prorata from the month I took up the deal and thereafter I was debited R329.01 which makes no sense. The contract I signed and my package deal on my MTN account states that my deal is for R249 and that is what you guys are supposed to debit. I've been calling your contact centre and you Agents are telling me that you cannot assist.

This is ****************!! A total *******!!

0
Replies (2)
MTN South Africa
MTN South Africa's reply13 Feb 2018, 23:13
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred

Kindly be advised the notes on your account reflect that the 808 agents did request a copy of your contract signed for the R249 subscription fee, they are not able to assist you without the copy of the contract to send the copy to our billing department to rectify the package.

Please assist us with the copy for further investigation and any credits due for the subscription difference.

My email address: ***

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MM
Michelle M's update14 Feb 2018, 14:22
Reviewer Update
Just spoke to your consultants from the south gate branch where I took my contract and she is telling me that they don't have my contract there but can only give me my invoice. This is extremely frustrating. How can you guys not have our contracts saved on your systems? My friend took up the same deal, the same year as I did. She gets exactly the same amount of minutes, data and sms(s) and you guys debit R249 and yet I'm told that I pay for my minutes and data? Please come up with a different story and a valid solution to this entire mess.