mS
martin S

1 reviews | Active since Nov 2014

15 Feb 2017, 13:10

overbilled

<p>overbilled</p> <p>overbilled</p> <p>overbilled</p> <p> i am now been overcharged on my contract. kindly refund and correct the contract amount. please advise me once this is done kindly advise how much i am been charged for the cell no ********** 497 i am been overcharged as i took this contract for 229. kindly refund MPORTANT NOTICE: Dear Customers,</p> <p> </p> <p>Feb 2, 2017<br />1 hour ago<br />Official business reply:<br />Good day Martin,</p> <p>Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.</p> <p>Kindly provide us with the mobile and account number in question. When you input those details in the body of your post it reflects as stared out as it is sensitive information. Once this is received we can then investigate the matter and provide you with a resolution.</p> <p>Many thanks</p> <p>Kind regards</p> <p>MTNSA</p> <p> </p> <p>kindly note my id no is ********** 033080 and the cell phone number i am been overbilled for is ********** 497</p> <p> </p> <p>Feb 6, 2017<br />2 days ago<br />Official business reply:<br />Good day Martin,</p> <p>Thank you for your post.</p> <p>As previously advised, please do not include the number in question in the body of your post as it will be automatically starred out as it is considered sensitive information. Please insert the number in question in the review section situated on the right hand side of the page.</p> <p>We will then be able to access the account at attempt to resolve the matter in question.</p> <p>Thank you</p> <p>Kind regards</p> <p>MTNSA</p> <p><br /> <br />Feb 10, 2017<br />4 days ago<br />Official business reply:<br />Good day Martin, </p> <p>Thank you for bringing this to our attention. </p> <p>Please note that as mentioned before when you input those details in the body of your post it reflects as stared out as it is sensitive information. Once this is received we can then investigate the matter and provide you with a resolution.</p> <p>Please send us a private message with your mobile and account number in question. </p> <p>Regards. </p> <p>MTN SA. </p> <p> </p> <p> </p> <p>please tell me how to write a private msg or provide a email address</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Feb 2017, 10:12
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Thank you for taking the time to answer my call, it’s highly appreciated.

Cell number:***

We do pick up that the account has been billed for 100MB and Enhanced voice mail.

Enhanced voice mail charges:

September 2016= R13.16
October 2016= R13.16
November 2016= R13.16
December 2016 =R13.16

January 2017 =R13.16
February 2017= R13.16

Total billed for the Enhanced Voice mail R78.96 Vat not included

Charges for Broadband 100 MB :

September 2016=R23.09
October 2016=R23.09
November 2016=R23.09
December 2016=R23.09
January 2017 R23.09
February 2017 =R23.09


Total billed for Broadband 100MB =R138.54 vat not included.

R138.54 +R78.96=R217.50 + 14% Vat=R247.95 Credit for the 100MB and enhanced voice mail charges.

On invoice E*** you have been bille7d for the migration device fee due to the package moved from an Open package to Top Up

R700.00 device migration

R86.84 ( Package Migration fee vat not included)

R141.27 (data charges) vat not included.

R928.11 + 14% Vat =R1058.04 + R247.95=R1305.99 credit will be passes to the account, the credit will reflect on the account and will be used against the account balance.

Kind Regards,

Alice van der Merwe


REQ:***

Best regards,