1 reviews | Active since Mar 2014
Overall terrible service
On the 14 February, the reception on my phone was dropping repeatedly. After trying to phone customer service for over an hour due to no reception or getting cut off as soon as I wait for an agent. I eventually managed to get through to an agent, only to be told \if I understand correctly, you have a network problem. Our technicians will look into it and it will take 2 - 24 hours\" I then asked about feedback or reference number, and I was told \"Just phone back and find out\". With no reception? The next morning I wake up and see that my data bundle has lost 70mb of data and my internet still doesn't connect but now gives a \"no funds\" error when I still have around 80mb from the 150mb of the previous night. This nonsense has been going on for almost 3 days. It's bearly working now for me to lay this complaint. MTN over charges us on data and voice, they have terrible customer service and they do not care or value their customers. As a customer that stuck through all this nonsense for over 15 years, I will be porting to another network and will advise all my friends, family and customers to do so as well!"
Thank you for your post.
Please accept our apologies for a lapse in service and for any inconvenience caused.
Kindly be advised that we were experiencing intermittent connection issues affecting some customers. Please note that the issue has been resolved and all services have been restored.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for a lapse in service and for any inconvenience caused.
Kindly be advised that we were experiencing intermittent connection issues affecting some customers. Please note that the issue has been resolved and all services have been restored.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
