Over two months of phone with Insurance

PLEASE CAN I JUST GET MY PHONE BACK!!!<br> <br> I submitted my claim, regarding my damaged phone on the 20th of October. Only 3 weeks later was the phone picked up and taken in to the Repair Centre. I then only got communication on the 26th of November to paying access, I did so on the 27th of November and received confirmation of my payment on the 30th of November. <br> <br> I have tried countless times to calling the call centre, but the lines get cut off while waiting to be put through to the operator. I have also sent emails to the insurance queries address, however no-one bothers to get back to me.<br> <br> I am extremely FED-UP with MTN's nonsense service.<br> <br> You are very quick to withdraw your money from my account at the end of the month, yet cannot give me good enough service.