1 reviews | Active since Oct 2014
Over promising, no delivering
<p>Last week, with much fanfare, MTN launched a one-day only 50GB a day deal. As a previous MTN subscriber, currently an unsatisfied, overcharged Vodacom subscriber, soon due for contract renewal, I thought it a good idea to give MTN a second go. I contacted a pretty unhelpful call centre and after eventually providing my details and particulars to a clearly not-interested Nombuso Mchu was told that MTN would be in contact on reference MV ********** to advise whether I qualified for the SIM deal (I indicated that I would port in February when my contract was due for renewal). On Saturday I received an SMS from MTN advising me that I did not qualify for their contract. Now here's the thing. I am a director and chief investment officer of fund management business. I have a 100% clean credit record. I am a home owner, fixed address and provided surplus certified FICA documents ********** as per the call centre's request. It's time to hold service providers to account for shoddy processes and overpromising. If I can, in some small way, assist in this drive, let this be it. </p>
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have noted that the application has been resubmitted, we will engage with the consultant who captured the application to make sure that all the requested documents have been loaded on the application.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have noted that the application has been resubmitted, we will engage with the consultant who captured the application to make sure that all the requested documents have been loaded on the application.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
8 Days ago MTN sent me this. It seems the left hand is not talking to the right, explaining why consumers are forced onto social media platforms to receive any response from service providers.
I look foreward to see how this issue is dealt with and importantly accompanied by an explanation of how the application could possibly have been decoined in the first place. Without a single word to explain to explain why it was declined.
From: MTNSP Complaints Team
Sent: Monday 05 December, 11:49
Subject: Thank you for your Complaint!
To: Erik Nel
Yello! We have received your complaint.
Your complaint will be fully investigated and we will provide feedback within 5 working days. All complaints are handled based on the nature of the complaint. Although we endeavour to address all complaints within 5 working days, there may be cases where investigations take longer. To follow up on the status of your complaint, please call our call centre and quote your reference number.
What is a Complaint?
A complaint is an expression of dissatisfaction made to MTN, relating to our products or services, where you expect a response or resolution. Please be advised that a complaint is not a query or request for information from MTN.
Our contact details may be obtained from our website .
Alternatively you may call 173 from an MTN number or 083 173 if you’re calling from another number.
Thanking you
MTN Complaints Management Team
8 Days ago MTN sent me this. It seems the left hand is not talking to the right, explaining why consumers are forced onto social media platforms to receive any response from service providers.
I look foreward to see how this issue is dealt with and importantly accompanied by an explanation of how the application could possibly have been decoined in the first place. Without a single word to explain to explain why it was declined.
From: MTNSP Complaints Team
Sent: Monday 05 December, 11:49
Subject: Thank you for your Complaint!
To: Erik Nel
Yello! We have received your complaint.
Your complaint will be fully investigated and we will provide feedback within 5 working days. All complaints are handled based on the nature of the complaint. Although we endeavour to address all complaints within 5 working days, there may be cases where investigations take longer. To follow up on the status of your complaint, please call our call centre and quote your reference number.
What is a Complaint?
A complaint is an expression of dissatisfaction made to MTN, relating to our products or services, where you expect a response or resolution. Please be advised that a complaint is not a query or request for information from MTN.
Our contact details may be obtained from our website .
Alternatively you may call 173 from an MTN number or 083 173 if you’re calling from another number.
Thanking you
MTN Complaints Management Team
I shouldn't really be surprised by MTN sent me 2 sms's overnight advising me for a second time that my application has been declined. Again no communication to explain why. I will not stop with this reporting until I understand the logic here. This seems an extremely flawed process.
I shouldn't really be surprised by MTN sent me 2 sms's overnight advising me for a second time that my application has been declined. Again no communication to explain why. I will not stop with this reporting until I understand the logic here. This seems an extremely flawed process.
Siphumezo - Still not a word from MTN on REQ: ********** . This is unreal...
Siphumezo - Still not a word from MTN on REQ: ********** . This is unreal...