Over promising and under delivering

<p>I went to MTN the glen ( the store near capitec)on friday the 20.01.2017 - after standing in a que for +-an hour only to be told that the phone I wanted was out of stock. The coloured gentlemen who tried to assit my wife and I was really of no help at all. Upon arriving at the store we took a ticket and waited in the que. I asked the lady about the 50G data special that was runing and advised her which phone i was ineterested in and she confirmed that we can have the phone on a top up contact the cost would be +- R 100.00 more than the normal contract advised. after waiting for +- an hour the young coloured gentlemen called us to his counter, i advised him that i want the samsung J5 on top up for R 199 pm with the additional promotion that was runing - he quoted me R 299 pm - only to find out there is no stock on the phone instore and he cannot advise when he will have stock. Firstly - the lady who assisted me with the ticket number should of advised me that there is no stock instead of us waiting for no stupid reason. Secondly i asked the gentlemen to check which stores has stock as i did not mind driving to another store - according to the system - the closest store which had stock was MTN in greenstone mall - Which is +- 30 minutes away from then - which i didnt mind driving to. I asked the gentlemen to please phone the store and speak to someone and advise them to keep a samsung J5 as i do not want to drive to Greenstone for nothing. after several attempts the gentlemen could not get a hold of the store or anyone at greenstone. My question to the gentlemen was " can i fill in the contract and collect the phone when there is stock? to which he rep**** No. second question was " can we complete the forms and process the contract and i will drive to greenstone to collect the phone - to which he rep**** No again!!! My wife and I have had MTN contracts - Please check contact no ********** & ********** and note that the reasoning for cancelling these contracts where due to poor service - several agents called to upgrade contracts and was told the same thing. after trying to give MTN a chance one more time - we still received disgusting service. What is the point of advertsing several specials when you cannot supply stock. MTN - THE MOST USELESS SERVICE PROVIDER!!! Going to social media !!!! </p>