Over promising and under delivering

Was supposed to get a Disney + subscription and a takealot voucher. Only received the subscription, had to call and be placed on hold for over 20 minutes only to be told “sorry we can’t give it to you or give you anything in place of it). Keep in mind that there’s a recorded call of their agent, Nompumelelo Nhlapho reassuring me that I’m 100% getting the voucher