Over promised and under-delivered

I opened a contract with MTN during January 2016 through the telephonic direct sales department. <br> <br> When applying I informed Ernest Tutuma Ngoma (the gentleman who assisted in the application process) of my intention to use a number which I previously used with MTN. He confirmed that the number was still available and I would be required to notify them when I activate the line that I wished to use the old number. I interject to note that at no stage did he inform me that I would need to have the physical sim card in my possession. <br> <br> The phone arrived and when I called to activate the line I was informed that I would not be able to do so until I found the sim (no one ever advising me to get a sim swap - which is what I eventually did). I went to the branch in Rivonia where they made numerous unsuccessful attempts to connect my line. <br> <br> My invoice arrives and I have been charged for the numerous attempts to connect the line. I reported this in January and it STILL HAS NOT BEEN ATTENDED TO. Today, they have disconnected my service. The call centre number rings for hours and hours. <br> <br> I no longer want the phone. Please contact me to collect it.