Over promise under deliver

I attempted to start a data contract with MTN and was assured I’d have an answer in 24 hours. Even the sales person was surprised that such a simple contact (no phone needed) for R200 a month would take so long. She informed me that it was at a supervisor for credit override. This remained the answer for the next 24 hours, so much so that I did a credit check on myself to see if perhaps my identity had been ******. My credit score was perfect, seems it’s pure laziness and bottle necking inefficiency all the while leaving me essentially without a mobile phone. I’m assured by Vodacom this is a 15 minute process max 24 hours in complicated situations. Shame on you MTN