RA
Ronalda A
1 reviews | Active since Sept 2009
03 Apr 2018, 07:44
Over Promise and under deliver
On 22 March 2018 I requested and item billing report from May 2018 - Dec 2018. REF: 1- ********** 8816. I made follow up calls and was advised that I will receive this for the latest 30 March 2018 and today it is the 3 April and guess what nothing has been done. This is not the first time I have had this issue with MTN the last time I requested the same info and only got a response with I put the info on HELLO PETER. Can someone please ensure that I receive this report today
Helpful (0)
Replies (2)0
Replies (2)RA
Ronalda A's updateReviewer Update
03 Apr 2018, 13:23I was not told this upfront.
The dates I requested was from May 2017 - December 2017 . I do not understand why you cannot retrieve the info when it was extracted before.
RA
Ronalda A's update03 Apr 2018, 13:23
Reviewer Update
I was not told this upfront.
The dates I requested was from May 2017 - December 2017 . I do not understand why you cannot retrieve the info when it was extracted before.
RA
Ronalda A's updateReviewer Update
06 Apr 2018, 14:06Once again I have received conflicting information:
This is the latest response:
From: Customer Care **********
Sent: 06 April 2018 1:44 PM
To: Ronalda Africander **********
Subject: RE: Ref: 1- ********** 8816 [# ********** 1]
Good day Ronalda,
Thank you for emailing Customer Care.
We apologize for the delay as well as for the break in service in regards to your request. Please note that we only keep records (Itemized billing) for up to 6 months. Anything prior to that will have been archived. Therefore we will only be able to possibly request the required documentation for November and December 2017, please note that as you did not have the service loaded, if we are able to retrieve the documents you will incur charges of R21.50 for each month.
Please advise if we should go ahead with the new request.
Thank you
Kind Regards,
Tarryn Bennet
Customer Services
MTN SA
RA
Ronalda A's update06 Apr 2018, 14:06
Reviewer Update
Once again I have received conflicting information:
This is the latest response:
From: Customer Care **********
Sent: 06 April 2018 1:44 PM
To: Ronalda Africander **********
Subject: RE: Ref: 1- ********** 8816 [# ********** 1]
Good day Ronalda,
Thank you for emailing Customer Care.
We apologize for the delay as well as for the break in service in regards to your request. Please note that we only keep records (Itemized billing) for up to 6 months. Anything prior to that will have been archived. Therefore we will only be able to possibly request the required documentation for November and December 2017, please note that as you did not have the service loaded, if we are able to retrieve the documents you will incur charges of R21.50 for each month.
Please advise if we should go ahead with the new request.
Thank you
Kind Regards,
Tarryn Bennet
Customer Services
MTN SA