CP
Chadwin P
1 reviews | Active since Sept 2015
07 Oct 2015, 09:14
Over promise and they always under deliver!!!
To Whom ever it may concern.<br> <br> This is the 3rd complaint I'm logging on hello peter, I was advised management will look into my problem but to date I've just receive endless promises but MTN fails to deliver.<br> <br> This morning I received a email where I was advised I need to allow up to 14days for my account to be closed. I cancelled my contract 3 months ago and to date MTN still accumulates interest on my account.<br> <br> My sim card is on prepaid and it was confirmed that the accounts are closed but they wont forward me a formal letter stipulating this, I refuse to pay any additional amounts as I was advised my accounts are closed I demand to see a ZERO balance on my account
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MTN South Africa's replyOfficial
07 Oct 2015, 13:59Hello CHADSTER,
Thank you for bringing this matter to our attention.
As per our email communication, the Two incorrectly charged invoices are the 20/06/2015 and 20/07/2015 which we have credited already. You need to pay the balance of R232.10 which is for the invoice of the 20th May 2015. Invoice amount : R220.70 + Return debit order fee of R11.40 = R232.10.
We hope you find the above in order.
Warm Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
As per our email communication, the Two incorrectly charged invoices are the 20/06/2015 and 20/07/2015 which we have credited already. You need to pay the balance of R232.10 which is for the invoice of the 20th May 2015. Invoice amount : R220.70 + Return debit order fee of R11.40 = R232.10.
We hope you find the above in order.
Warm Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply07 Oct 2015, 13:59
Official
Hello CHADSTER,
Thank you for bringing this matter to our attention.
As per our email communication, the Two incorrectly charged invoices are the 20/06/2015 and 20/07/2015 which we have credited already. You need to pay the balance of R232.10 which is for the invoice of the 20th May 2015. Invoice amount : R220.70 + Return debit order fee of R11.40 = R232.10.
We hope you find the above in order.
Warm Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
As per our email communication, the Two incorrectly charged invoices are the 20/06/2015 and 20/07/2015 which we have credited already. You need to pay the balance of R232.10 which is for the invoice of the 20th May 2015. Invoice amount : R220.70 + Return debit order fee of R11.40 = R232.10.
We hope you find the above in order.
Warm Regards
Itumeleng Rakoena
REQ:***