1 reviews | Active since Sept 2014
Over deduction on debit orders
This is the second time MTN has over deducted on my debit order. I received a statement stating amount owing of R1171.93 and on the 15th July the debit order is deducted for R2212. This had inconvenienced me and I have not received any feedback on when the funds will be returned. For a big company like MTN there statements and invoices are pathetic as it always shows 30 days arrears which we all know is not possible with network providers,if that were to happen our service would be disconnected in a flash. MTN if you correct this blunder on your statements the person processing the debit orders will not run the incorrect amount. After 13 years i think it's time to change my network.
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that you get invoiced on the 10th of every month, but that amount is only payable on the 15th of the next month. This means, although your account can show 30 days, it is actually not in arrears.
Also note that a refund of R1171.93 was paid into your MTN account on July 21st.
Regards
Mary
REQ:***
Best regards,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that you get invoiced on the 10th of every month, but that amount is only payable on the 15th of the next month. This means, although your account can show 30 days, it is actually not in arrears.
Also note that a refund of R1171.93 was paid into your MTN account on July 21st.
Regards
Mary
REQ:***
Best regards,