1 reviews | Active since Jun 2018
Over debit of my account
Absolutely disgusted in the service from MTN! Been overdebited, by over R500.00, only to be told by the call centre that I cannot speak to anyone in accounts and they can't tell me when the money will be returned... This has caused financial trouble for me! How can you just over charge your clients like this?? Especially a long term client! I want a response urgently, and my money back in my account!
Thank you for your post
on the 19 April 2018 you requested your debit otder to be changed from last working day of the months to the 5th of every month.
We did not debit on the 31th May the amount of R738.50 in June debit order date is now the 5th hence the total amount because of your changes. We debited on the 5th as per agreement total including current , amount of R1315.3.6
Warm regards
Eunice
Complaints analyst.
Thank you for your post
on the 19 April 2018 you requested your debit otder to be changed from last working day of the months to the 5th of every month.
We did not debit on the 31th May the amount of R738.50 in June debit order date is now the 5th hence the total amount because of your changes. We debited on the 5th as per agreement total including current , amount of R1315.3.6
Warm regards
Eunice
Complaints analyst.