JM
Jean-Pierre Muller
1 reviews | Active since Nov 2015
08 Nov 2015, 18:03
Over charging on Data billing
MTN is over billing me on Data ,I have been a client with MTN for 15 years,for the last 4 months my account has jumped extremely high and till this day had no reply to my Concerend emails and calls.I have discussed this matter in store and with the call centre .They have still not contacted me.The Store consultant acknowledged that when he discussed this matter with he's online call centre they could see that there's a problem with over billing and charges to my account .Surley this must be ***** ,what must I do?
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MTN South Africa's replyOfficial
09 Nov 2015, 14:22Hello MulleJ5,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the invoice dated 2015-07-26 to 2015-08-26 was validated by the billing department and the charges are correct. The out of bundle rate has increased to R0.87 excluding VAT. A request for the invoice dated 2015-09-26 to 2015-10-26 to be investigated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the invoice dated 2015-07-26 to 2015-08-26 was validated by the billing department and the charges are correct. The out of bundle rate has increased to R0.87 excluding VAT. A request for the invoice dated 2015-09-26 to 2015-10-26 to be investigated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply09 Nov 2015, 14:22
Official
Hello MulleJ5,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the invoice dated 2015-07-26 to 2015-08-26 was validated by the billing department and the charges are correct. The out of bundle rate has increased to R0.87 excluding VAT. A request for the invoice dated 2015-09-26 to 2015-10-26 to be investigated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the invoice dated 2015-07-26 to 2015-08-26 was validated by the billing department and the charges are correct. The out of bundle rate has increased to R0.87 excluding VAT. A request for the invoice dated 2015-09-26 to 2015-10-26 to be investigated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,