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charleen S
1 reviews | Active since Oct 2016
08 Oct 2019, 14:53
over charging of fixed contracts
we have a contract with MTN where it is a fixed amount for the last 3 - 4 months they are over charging us. i have been paying every month the same amount 668.00 and then a few days later they put our phones off. everytime when we query it they cant give us a answer. our contact are a amount of R 299.00 and R 368.00 everything and it is fixed amount, they do not notify us that it went up, but to my understanding it is a fixed contract were it is not meant to go up with the instalments. the service that we are getting from MTN is pathetic really.
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Replies (3)cS
charleen S's updateReviewer Update
08 Oct 2019, 15:41I think that is really pathetic as we never received a notification about the increase it is a fix contract how can you increase a fix contract. I am the same problem last year about the over charge and they credit us for the difference that was over charge.
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charleen S's update08 Oct 2019, 15:41
Reviewer Update
I think that is really pathetic as we never received a notification about the increase it is a fix contract how can you increase a fix contract. I am the same problem last year about the over charge and they credit us for the difference that was over charge.
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charleen S's updateReviewer Update
08 Oct 2019, 15:47You guys are quick to reply to complaints but when it comes to queries you take your time I want this sorted out as it was sorted previously when I was overcharged
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charleen S's update08 Oct 2019, 15:47
Reviewer Update
You guys are quick to reply to complaints but when it comes to queries you take your time I want this sorted out as it was sorted previously when I was overcharged
cS
charleen S's updateReviewer Update
10 Oct 2019, 14:33i have phones the customer care number and no help from anybody there i am fedup know, when we phoned in there was told that we are outstanding a payment from last year november IMPOSSIBLE as i have paid every month. we have not received nor been notified about our account that is going up we have a fixed price of R299.00 and R 368.00 it comes to R668.00 and that is what i have been paying every month. last year we had the same problem where we were over charged and it was credited and know it looks like the same thing is happening. i need somebody to sort this IMMEDIATELY. just like my husband gave authorasation for me when i need to phone in on his behalf it was never done. MTN customer care line is pathetic.
cS
charleen S's update10 Oct 2019, 14:33
Reviewer Update
i have phones the customer care number and no help from anybody there i am fedup know, when we phoned in there was told that we are outstanding a payment from last year november IMPOSSIBLE as i have paid every month. we have not received nor been notified about our account that is going up we have a fixed price of R299.00 and R 368.00 it comes to R668.00 and that is what i have been paying every month. last year we had the same problem where we were over charged and it was credited and know it looks like the same thing is happening. i need somebody to sort this IMMEDIATELY. just like my husband gave authorasation for me when i need to phone in on his behalf it was never done. MTN customer care line is pathetic.