MC
Matt C
1 reviews | Active since Jun 2015
13 Jul 2015, 12:53
OVER-CHARGING ME AND NOBODY TO COMMUNICATE WITH
Over the last year MTN has over-charged me for data usage about 4 times. I then call the call centre and after waiting for ages I get them to audit my account and they subsequently credit my account due to over-charging. Nobody can ever explain why it is over-charged because the call centre staff are not trained.<br> <br> June 2015 balance is again excessive and I need MTN to audit my account again and credit me (I have to do this otherwise they just debit my account). Nobody is answering the call centre phones and nobody is replying to my email query (*** [#***2]? ).<br> <br> MTN has terrible service (both reception and call centre) and I will not be renewing my contract in September.
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MTN South Africa's replyOfficial
23 Jul 2015, 10:37Hello Dillypip,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated for the invoice dated 2015-06-20, REQ:***. Also be advised that the data bundle pricing changed as of the 23rd of April 2015, the out of bundle rate increased to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated for the invoice dated 2015-06-20, REQ:***. Also be advised that the data bundle pricing changed as of the 23rd of April 2015, the out of bundle rate increased to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Jul 2015, 10:37
Official
Hello Dillypip,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated for the invoice dated 2015-06-20, REQ:***. Also be advised that the data bundle pricing changed as of the 23rd of April 2015, the out of bundle rate increased to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated for the invoice dated 2015-06-20, REQ:***. Also be advised that the data bundle pricing changed as of the 23rd of April 2015, the out of bundle rate increased to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***