ZS
Zelda S

1 reviews | Active since Oct 2015

06 Oct 2015, 07:49

Over charging in a fix contract

I have been trying since Feb to sort out my account. After MTN has taken huge amounts out of my bank account I stopped payment and started paying the agreed contract fee<br> This they didnt like and blocked my no<br> <br> Not only have I send hundreds of mails and SMS begging for assistance. Up to date they refer me to the Legal department. When I call the Legal department they require a phone no to be put in on the system as the no has been blocked the no is invalid. It seems that not a single person at MTN can be reach if you dont have valid no <br> I have begged them to assist me but it seems nobody at MTN is interested in there clients<br> This is sad as they have lost a client for life.

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Oct 2015, 12:57
Official
Hello Zshein,

Thank you for bringing this matter to our attention.

Please accept our apologies for the inconvenience this may have caused.

As per our telephonic conversation, we have processed a credit for R929.93 and you will need to pay the balance of R195 so that your payment profile can be updated and your line reactivated.

Please be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Warm Regards
Itumeleng Rakoena
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