cV
casper V
1 reviews | Active since Nov 2014
12 May 2015, 11:16
Over Charging clients
I upgraded last month to a 3gig package with MTN, for the amount of R185 a month but as I expected they messed up and billed me R453.00 instead of R185.00 + R104.99 = R289.99. And I do a query on my balance due this month and I owe them 353. instead of 185. This is a **************** and I tried phoning the customer care center but no answer from them. if this is going to keep on happening and not been sorted out I will go to OMBUDSMAN and cancel my contract. can someone get back to me as soon as possible. I don't care what it takes I will not pay this amount every month.
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MTN South Africa's replyOfficial
15 May 2015, 16:36Hello Cazz12345,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that you've been charged double for insurance and this could be due to the service from Nashua Mobile not coming off from the system after the migration from their service.
We've now requested our Insurance Management team to investigate, remove the additional service charge and credit your account accordingly.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that you've been charged double for insurance and this could be due to the service from Nashua Mobile not coming off from the system after the migration from their service.
We've now requested our Insurance Management team to investigate, remove the additional service charge and credit your account accordingly.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply15 May 2015, 16:36
Official
Hello Cazz12345,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that you've been charged double for insurance and this could be due to the service from Nashua Mobile not coming off from the system after the migration from their service.
We've now requested our Insurance Management team to investigate, remove the additional service charge and credit your account accordingly.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that you've been charged double for insurance and this could be due to the service from Nashua Mobile not coming off from the system after the migration from their service.
We've now requested our Insurance Management team to investigate, remove the additional service charge and credit your account accordingly.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,