1 reviews | Active since Jan 2013
Over charging and assistance
In January 2015 I went to upgrade my Data Contract at Selcourt Towers Rene informed me that I would not be able to down grade so I took a My Choice 2GB contract with a R1 limit which means after I have finished using the 2GB of data may data bundle should stop and I would need to load additional data for me to be able to use internet. But to my surprise when I got my account at the end of January my bill was R 1 798.42 but this was not the end when the February bill arrived it was even worst R 3 449.91. I then went back to MTN Secourt Towers to query the account this was in the middle of February I am still waiting for a response. I have phoned and visited the shop a few times and every time they tell me that it's at the billing department for correction and they will get back to me as soon as they have a response. Buit my issue is I will not pay these accounts until this is sorted and the next account is already due again wonder what suprise is waiting for me this month. At the moment I have the Cell Data disconnected on the Tablet because as I explained to Rene I have ADSL at home so I don't use the Cell data as much.
We do apologize for the delayed response and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
We've now perused your account and see that your account was credited for the billing for January 2015 (MTN Broadband 2GB). The amount that was credited is R105.89.
We've now requested our Billing Department to investigate the usage on your invoice for February 2015. We've included the details of your post and will await feedback on the request. the reference number for the request logged with our Billing Department is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
We've now perused your account and see that your account was credited for the billing for January 2015 (MTN Broadband 2GB). The amount that was credited is R105.89.
We've now requested our Billing Department to investigate the usage on your invoice for February 2015. We've included the details of your post and will await feedback on the request. the reference number for the request logged with our Billing Department is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
